Bashonti Kanon's SAP Application Management Services(AMS) ensures that your SAP solutions meet your IT and business objectives. Our SAP AMS consultants strive to improve the application performance to deliver better results.
We go beyond the traditional AMS for SAP by focusing on business development and innovation, rather than standard SAP application maintenance support.
Team of experts SAP consultants work dedicated on single client only
Dedicated Consulting Team at customer's (on-site) locations
SLA based service Delivery Framework
Delivery Assurance through Process Excellence
Extended service window through contractual arrangements
Team of expert SAP consultants works on a pool of clients, leveraged with shared knowledge and provide innovation and cost-effectiveness
Services through shared pool of remote resources
No stringent SLAs for service delivery
Capped efforts and engagement duration
Mixed of dedicated and shared support models
Support consultants delivered to meet peak workloads
Specialized consultant with experience in support and end to end implementations
Client has complete control over the support services
Systems & services monitoring and issue resolution across system in a Customer System Landscape
Daily tasks: Monitor work processes, resolve issues related to locks, failed updates, backups, performance, transport request etc.
Weekly tasks: Monitoring DB growth, weekly backups etc.
Monthly tasks: Plot and analyze DB growth, File Systems use etc.
Quarterly tasks
Annual tasks
Special tasks
Technical system audit
Working as per business days
Monitoring: 24x7x365
Critical incident: 24x7x365
Email: Distribution list of support team and customer team
Service management: Contact details of helpdesk
Account management: Contact details of client account manager
Dedicated Support Team
24x7x365 Support
Commitment of SLA
Flexibility